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frequently asked questions


How long does activation usually take?

We provide instant activation on shared and reseller hosting accounts. Generally less than 15-30 minutes on Virtual Servers, however we guarantee to have you up and running within 24 hours. Lastly up to 4 hours for Windows VPS servers.

Do you offer a money back guarantee?

Yes, We offer a 30-day money back guarantee on all of our services, except for dedicated servers. If at any time you are unsatisfied with our services within the first 30-days of service. Open a request without billing department for a full refund. See our full terms of service for exceptions on abuse, etc.

What is your average response time for support tickets?

Average response time is less than one hour, faster if it’s an emergency. However if it’s an emergency, you might want to call us instead.

What payment methods do you accept?

We gladly accept Visa, MasterCard and Discover credit cards, as well as PayPal. With PayPal you have additional payment options as well.

Do you provide migration assistance?

Yes, with some exceptions. All of our current clients that are upgrading from shared to virtual or dedicated (or virtual to dedicated for that matter). We will gladly assist in your migration. If you are a new customer, we will gladly migrate your data from similar control panels. i.e. cPanel to cPanel. Also if your data set is small, such as less than a couple of gigabytes of data and a few databases. We will also gladly assist you, there are exceptions, feel free to ask.

Can I use your DNS servers?

Yes, you can if your domain is registered with us and you’re on a shared or reseller plan.

Where are your servers located at, and what is the test IP?

All of our servers are located in Dallas, Texas. You can trace and ping as a test IP.

How hard is it to upgrade my account to a bigger virtual server?

Open a ticket requesting an upgrade, once everything is approved and a tech is prepped it only takes a few minutes on our OpenVZ plans. Xen is a bit more complicated in some cases due to the nature of Xen. So it may take longer and more prep work to get done.

Is adult content or IRC allowed on your network?

We do allow adult content as long as it follows all Local, State and Federal laws governing the United States of America. IRC however is not permitted at this point in time.

What is your uptime guarantee?

Our uptime guarantee is 99.9% and our network uptime guarantee is 99.99%.

What do you mean by unlimited?

In regards to hosted domains, emails, MySQL databases, etc. We have no “set” limit in place, however… We have zero tolerance for abuse that would degrade other client’s service. i.e. loading up 100 high usage databases, using mass amounts of forwarders for relaying unsolicited junk to name a few. Basically, use sound judgement and be reasonable and there will not be an issue.

Do you offer DNS services for virtual or dedicated servers?

No, however there are dozens of free (and reliable) DNS providers around the globe.

Here are a few:

Do you offer 32-bit VPS templates?

Yes, we now offer 32-bit Xen powered VPS templates through the use of SolusVM’s PyGrub feature. Just open a ticket requesting that we enable PyGrub on the VPS you want a run 32-bit kernel on.

What sort ofpayment options do you offer?

We accept Visa, MasterCard, Discover, American Express, PayPal and Business Checks. Payment terms available are monthly and quarterly (30 day minimum and 90 days maximum respectively).

What is the cost for additional IP addresses?

Cost for additional IP addresses varies, IP addresses used for legitimate mailing purposes are $2/mo per IP. This is due to the increased risk of blacklisting and time needed by employees to resolve such issues. IP’s for SSL are generally $1/mo for shared/reseller hosting and general use IP’s are $0.50/mo per IP on VPS and dedicated servers.